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Welcome to the CRM-Challenge

How can you improve your customer relationship management?




Reto M. Schibli, Salesforce.com Certified Consultant
Customer Relationship Management (CRM) is about technology, processes and competence.
Answer 15 questions to get on top of your CRM!
Technology automates your business. Outdated technology hinders your quest for innovation. Challenge your CRM technology >>
Business processes structure your activities.
Undefined processes cost you time and money. Challenge your CRM processes >>
Customers are the lifeblood of your company.
Poor competence jeopardizes your customer relations. Challenge your CRM competence >>